Payment and delivery

Payment.

We accept payment via PayPal system. The fame and reliability of this system is a guarantee of your payment.

Our store is a joint project with the Russian publisher "Rightgames LLC", which is on the market for over 12 years.

Games and other products of the publishing company are being sold worldwide. Rightgames LLC is a participant of many specialized international exhibitions. Since 2011 it annually participates in the trade fair called SPIEL in Essen in Germany. Our business reputation has been confirmed by successful long-term relationships with our partners in different countries and on different continents.

After choosing items, you go to the shopping cart, fill the shipping address and click "pay". The system automatically transfers you to the payment gateway of PayPal, which takes your payment. Further you will receive a letter on your e-mail, which will confirm the status of your order.

After dispatch we send you a separate e-mail with the tracking number of your postal parcel to let you know that the order is shipped. And with this number you would be able to track parcel’s way.

Delivery guarantees. International delivery.

We provide worldwide delivery by sending the items from Russia. Our team has made thousands of shipments of various orders all around the world. We are located in the city of Moscow, the capital of Russia, and we know how to work with the postal services. We are selling our wares on eBay, and we do not have any claims for the delivery.

We also provide international shipping of Kickstarter projects. For example in 2015 we sent a “Swords and Bagpipes” board game for more than 700 backers in a few weeks. This number of backers was based on the results of our campaign on Kickstarter. Board games, mainly, have been sent in the United States of America. Everything has been done thoroughly and on time.

We think that our successful work with such portals as Kickstarter and eBay, where terms and conditions for sellers are pretty tough, characterizes us as a company where people can do their work properly.

There is a comment or review section in every item card. We save all the comments and reviews and yet we do not have any unsolved situations on payment or delivery.

In rare cases postal services are not able to handle their responsibilities or simply mistaken. It happens. But we can check it by using a tracking number. If the post has mistaken or even lost your parcel, we are always ready to send your order one more time. You will certainly get what you want.

Shipping cost.

Every item has its own weight; also there is a package weight for the postal parcel. Shipping cost is fixed and depends on the parcel’s weight.

Shipping cost is automatically calculated in the shopping cart for your order.Each order is packed carefully to reach you in safe and sound.

Returning the product.If you dislike our product you can send it back to us. Sending at your expense.We will refund your payment for the items minus the cost of sending it to you.

If you have any questions, please, contact us:

E-mail: anna.ivina@rubrand.com

Skype: rubrand.com